Guiding a First-Time Buyer Through a Shared Ownership Purchase

"Excellent service. I can’t recommend Jacksons enough - I will 100% use them in the future. As a first-time buyer, I didn’t know what to expect, but their guidance and support made everything easier. Every question I had - no matter how simple - was answered straight away. The process was so smooth, and I honestly can’t thank them enough. If you're buying a home, Jacksons is the best choice!"

Background

Buying a first home is a big milestone, but for one of our clients, the added complexity of a Shared Ownership property made the process feel overwhelming. With no prior experience in conveyancing, they were unsure of what to expect and needed clear, supportive guidance to navigate the legal requirements.

Approach

Understanding that first-time buyers often need extra reassurance, we adapted our communication style to suit their level of experience, ensuring they felt in control at every stage. We carefully reviewed the Shared Ownership lease, raised enquiries with the housing association, and carried out all necessary searches. We also liaised with the mortgage lender, verified the source of funds, and provided a detailed report to the client, explaining everything in a way that was easy to understand. Our strong organisation and time management ensured that every step was handled smoothly and in line with regulatory and lender requirements.

Outcome

Thanks to our proactive approach, the client was able to complete their purchase within just six weeks of instructing us. More importantly, they felt at ease throughout, fully informed, and in control of their decisions. What could have been a daunting process became a smooth and positive experience.