Updating a Will with clear, practical advice and home visits

Background

Christine contacted Jacksons to update her Will and wanted reassurance that her wishes were properly understood and clearly reflected. It was important to her that the advice was practical, straightforward and tailored to her own circumstances.

Approach

From the outset, Christine found the process easy to follow. The options available to her were explained clearly and in plain language, allowing her to make decisions with confidence. She felt comfortable asking questions throughout and appreciated being kept informed as matters progressed, with queries answered promptly.

Meeting in person was also an important part of the experience for Christine. Home visits were arranged, allowing discussions to take place in a relaxed and convenient setting, which helped ensure that her wishes could be explored fully and without pressure.

Outcome

Christine felt supported throughout and commented that she would have no hesitation in using Jacksons again or recommending the service to others.